About us
A freight desk that answers the phone
One team on one system, from the quote to the signature — and a tracking page that tells your customer the truth without them having to call anyone.
Our approach
Fewer handoffs, fewer surprises
Most freight goes wrong in the gaps — between the company that booked it, the company that carried it and the company that cleared it. Nobody owns the gap, so nobody reports the problem until the customer finds it.
We run the booking, the movement and the paperwork from one desk, against one record. When something slips, the person who tells you is the person who can fix it.
- One point of contact for the whole job
- Every scan recorded against the shipment, in order
- Quotes that hold unless the cargo or the access changes
- Exceptions reported before the customer has to ask
What we hold ourselves to
Three commitments, stated plainly
Visibility
If we know it, the customer can see it. The tracking page carries the same scan record the operations team works from — not a sanitised version of it.
Straight answers
A delay is reported as a delay, with the new date, rather than disappearing into a status that never changes.
Care of the cargo
Packing, securing and handling specified at booking and checked at each leg, not assumed because it was fine last time.
What we will not do
The short list
A freight company is judged as much by what it refuses as by what it carries.
- We do not ask for a payment to release a shipment. Not ever, for any reason.
- We do not quote a rate we know will be reopened once the freight is on the dock.
- We do not accept a booking we cannot run to the date we have given you.
- We do not act for a seller in a private sale, or hold goods or animals against payment.
- We do not recruit people to receive or forward parcels from home.
Before you book anyone
Five things worth asking any freight company
Including us. If a forwarder cannot answer these in writing, that is your answer.
Can I see it in writing?
A quote, a transit time and a list of what is excluded. Anything agreed only on the phone tends to be remembered differently later.
What insurance applies?
Carrier liability and cargo insurance are not the same thing, and the first is usually far less than your goods are worth. Ask which one you have.
Who lodges the customs entry?
If the answer is “a partner”, ask who chases it when it stops. Clearance is where most delays actually live.
What will the tracking show?
A number that returns nothing but “in transit” for two weeks is not tracking. Ask to see a real example before you commit.
Who do I call at 7pm?
Freight does not only move in office hours. Ask what happens out of hours, and whether it is a person or a voicemail box.
Get moving
Have a consignment to move?
Send the lane, the weight and the date. You get a price and a collection window back, not a form letter.